Returns Policy

If your hat arrives damaged, misprinted or not as described, contact us within 30 days of delivery with your order number and a photo. We'll replace it or refund you.

Because every cap is printed or embroidered to order, we can't accept change-of-mind returns on personalised or custom designs.

If tracking shows no movement for 14 days, contact us and we'll open an investigation with the carrier and arrange a replacement where appropriate.

Approved refunds are issued to the original payment method and typically appear within 5-10 business days.